Frequently Asked Questions
Your questions, answered. Find the information you need below.
What services do you offer?
We offer a comprehensive range of cleaning services including standard residential cleaning, deep cleaning, commercial/office cleaning, and specialized move-in/move-out cleaning. We can create a custom plan to fit your exact needs.
Are you insured and bonded?
Absolutely. For your peace of mind and our team's protection, Chanluuwrappop is fully insured and bonded. We take responsibility and trust seriously.
Do I need to be home for the cleaning?
No, you do not need to be home. Many of our clients provide us with a key or entry code. We ensure all access details are stored securely. We can also coordinate with you to clean while you are present if you prefer.
Do you bring your own cleaning supplies?
Yes, we arrive with all the necessary high-quality, eco-friendly cleaning supplies and equipment to get the job done right. If you have specific products you'd like us to use, please let us know in advance.
How is pricing determined?
Our pricing is based on the size of your space, the type of service requested, and the frequency of cleaning. We offer free, no-obligation quotes tailored to your specific requirements. Contact us to get your personalized estimate.
What is your cancellation policy?
We understand that plans can change. We kindly request at least 24 hours' notice for any cancellations or rescheduling. Cancellations made with less than 24 hours' notice may be subject to a fee.
How do I book a service?
Booking is easy! You can fill out the form on our contact page, send us an email, or give us a call. We'll discuss your needs and schedule a time that's convenient for you.
Can I request the same cleaning professional each time?
We do our best to accommodate such requests to ensure consistency and comfort for our regular clients. While we cannot always guarantee it due to scheduling, we will make every effort to send your preferred team member.
What areas do you service?
We currently service the greater metropolitan area and surrounding suburbs. Please contact us with your address to confirm if you are within our service range.
Still Have Questions?
If you can't find the answer you're looking for, please don't hesitate to reach out. Our friendly team is here to help.
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